{"id":10637,"date":"2025-04-16T10:37:00","date_gmt":"2025-04-16T09:37:00","guid":{"rendered":"https:\/\/4sconsulting.fr\/?p=10637"},"modified":"2025-04-17T17:43:12","modified_gmt":"2025-04-17T16:43:12","slug":"s2-coaching-en-clientele-des-referents-710-techniques-en-sav-fnac-darty","status":"publish","type":"post","link":"https:\/\/4sconsulting.fr\/en\/s2-coaching-en-clientele-des-referents-710-techniques-en-sav-fnac-darty","title":{"rendered":"S2: \u2018Customer\u2019 coaching for Technical Referents (7>10) in FNAC DARTY after-sales service."},"content":{"rendered":"
\"\"<\/figure>\n\n\n\n

S2: \u2018Customer\u2019 coaching for Technical Referents (7>10) in FNAC DARTY after-sales service.<\/h2>\n\n\n\n

WEEK 2 (S2): Last week, 4S Consulting Team<\/a> was in Limoges and Ecquevilly, to accompany and coach the 7>10 Technical Referents from the After-Sales Service department in Home Intervention (HI), AT THEIR CUSTOMERS' POINTS. Fnac<\/a> Darty<\/a> \ud83d\udcaa

Objectives \ud83d\udc49 To develop the \u2018customer\u2019 posture of the \u2018Tutor\u2019 Referents of the young technicians they support, and to strengthen their ability to provide feedback, enhance their skills and evaluate the Technicians in action.

BRAVO to ALL of you and your coaches <\/a>Bernard Canicio<\/a> and <\/a>Nicolas<\/a> for being with you \ud83d\udc4d, and THANK YOU again to the Group Fnac Darty<\/a>, and in particular to <\/a>R\u00e9gis<\/a>, <\/a>Predrag<\/a>, <\/a>Constant<\/a> Damien, <\/a>Marie-B\u00e9n\u00e9dicte<\/a>, and <\/a>Fabrice<\/a>, <\/a>Ali<\/a>, <\/a>Val\u00e9rie<\/a>, Olivia and <\/a>Nathalie<\/a> from the academy, for trusting us with this mission \ud83d\ude4f

\ud83d\udc49 Meeting with the 11>18 Referents this week in IDF and Troyes \ud83d\udc4d

#r\u00e9f\u00e9rent<\/a>#technique<\/a>#sav<\/a>#tutorat<\/a>#posture<\/a>#attitude<\/a>#communication<\/a>#interg\u00e9n\u00e9rationnel<\/a>#managercoach<\/a>#confiance<\/a>#coaching<\/a>#training<\/a>#mindsetchange<\/a>#softskills<\/a>#nevergiveup<\/a>#partenaires<\/a>#fierSSSS<\/a><\/p>\n\n\n\n

... ThankSSSS and see you soon \ud83d\ude09<\/h2>\n\n\n\n

#mindset #culturechange #coaching #formation #training #learning #softskills #nevergiveup<\/h2>\n\n\n\n
\n
LEARN MORE<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

S2 : Coaching \u00ab\u00a0en client\u00e8le\u00a0\u00bb des R\u00e9f\u00e9rents (7>10) Techniques en SAV FNAC DARTY. SEMAINE 2 (S2) : La semaine derni\u00e8re, 4S Consulting \u00e9tait \u00e0 Limoges et Ecquevilly, pour accompagner et coacher en Intervention \u00c0 Domicile (IAD), CHEZ LEURS CLIENTS, les R\u00e9f\u00e9rents Techniques 7>10 du SAV Fnac Darty \ud83d\udcaa Objectifs \ud83d\udc49 D\u00e9velopper la posture \u00ab\u00a0en client\u00e8le\u00a0\u00bb […]<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"\nS2 : Coaching "en client\u00e8le" des R\u00e9f\u00e9rents (7>10) Techniques en SAV FNAC DARTY.<\/title>\n<meta name=\"description\" content=\"S2 : Coaching "en client\u00e8le" des R\u00e9f\u00e9rents (7>10) Techniques en SAV FNAC DARTY.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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