{"id":10695,"date":"2025-06-18T10:05:00","date_gmt":"2025-06-18T09:05:00","guid":{"rendered":"https:\/\/4sconsulting.fr\/?p=10695"},"modified":"2025-06-18T15:09:18","modified_gmt":"2025-06-18T14:09:18","slug":"s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty","status":"publish","type":"post","link":"https:\/\/4sconsulting.fr\/en\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty","title":{"rendered":"S11-JUNE25: \u2018Customer\u2019 coaching for Technical Representatives (61>67) in FNAC DARTY after-sales service."},"content":{"rendered":"
\"S11-JUIN25<\/figure>\n\n\n\n

S11-JUNE25: \u2018Customer\u2019 coaching for Technical Representatives (61>67) in FNAC DARTY after-sales service.<\/h2>\n\n\n\n

\ud83d\udc49 WEEK 11-JUNE 25 : 4S Consulting Team<\/a> was on the coaching circuit in JONAGE, TOULON, MARSEILLE and ST ETIENNE, providing in-home support for the 61 to 67 Technical Referrers from the After-Sales Service. Fnac<\/a> Darty<\/a>… OK \u2705

OBJECTIVES \ud83d\udde3\ufe0f To develop the \u2018customer\u2019 posture of the \u2018Tutor\u2019 Referrers of the young technicians they support, to strengthen their feedback, skills enhancement and assessment capabilities of the Technicians, in intervention \ud83d\udcaa

CONGRATULATIONS to all the \u2018R\u00c9FS\u2019 who took to the field this week \ud83e\udd17 And as much fun as ever for your coaches! <\/a>Nicolas<\/a>, and above all <\/a>Cl\u00e9ment<\/a> for its final week (... BRAVO to you, you've done a superb job \ud83d\udc4d). And THANK YOU to the Group Fnac Darty<\/a>, to <\/a>Ali<\/a>, and the Academy, for all their confidence in 4S \ud83d\ude4f

\ud83d\udc49 Meeting this week, with the 68 to 74 Referents, in LIMONEST, CLERMONT and MULHOUSE... this time with <\/a>Bernard<\/a> and <\/a>Nicolas<\/a> !!!

#r\u00e9f\u00e9rent<\/a>#technique<\/a>#sav<\/a>#tutorat<\/a>#posture<\/a>#attitude<\/a>#communication<\/a>#interg\u00e9n\u00e9rationnel<\/a>#managercoach<\/a>#confiance<\/a>#coaching<\/a>#training<\/a>#mindsetchange<\/a>#softskills<\/a>#nevergiveup<\/a>#partenaires<\/a>#fierSSSS<\/a><\/p>\n\n\n\n

... ThankSSSS and see you soon \ud83d\ude09<\/h2>\n\n\n\n

#mindset #culturechange #coaching #formation #training #learning #softskills #nevergiveup<\/h2>\n\n\n\n
\n
LEARN MORE<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

S11-JUIN25 : Coaching \u00ab\u00a0en client\u00e8le\u00a0\u00bb des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY. \ud83d\udc49 SEMAINE 11-JUIN 25 : 4S Consulting \u00e9tait en coaching \u00e0 JONAGE, TOULON, MARSEILLE et ST ETIENNE, pour accompagner en Intervention \u00c0 Domicile (IAD), les R\u00e9f\u00e9rents Techniques 61 \u00e0 67, du SAV Fnac Darty… OK \u2705 OBJECTIFS \ud83d\udde3\ufe0f D\u00e9velopper la posture \u00ab\u00a0en […]<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"\nS11-JUIN25 : Coaching "en client\u00e8le" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.<\/title>\n<meta name=\"description\" content=\"S11-JUIN25 : Coaching "en client\u00e8le" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/4sconsulting.fr\/en\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S11-JUIN25 : Coaching "en client\u00e8le" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.\" \/>\n<meta property=\"og:description\" content=\"S11-JUIN25 : Coaching "en client\u00e8le" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/4sconsulting.fr\/en\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\/\" \/>\n<meta property=\"og:site_name\" content=\"4S Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-18T09:05:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-18T14:09:18+00:00\" \/>\n<meta name=\"author\" content=\"Julien Galvez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Julien Galvez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty#article\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\"},\"author\":{\"name\":\"Julien Galvez\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\"},\"headline\":\"S11-JUIN25 : Coaching \u00ab\u00a0en client\u00e8le\u00a0\u00bb des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.\",\"datePublished\":\"2025-06-18T09:05:00+00:00\",\"dateModified\":\"2025-06-18T14:09:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\"},\"wordCount\":205,\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"articleSection\":[\"Non class\u00e9\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\",\"url\":\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\",\"name\":\"S11-JUIN25 : Coaching \\\"en client\u00e8le\\\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\"},\"datePublished\":\"2025-06-18T09:05:00+00:00\",\"dateModified\":\"2025-06-18T14:09:18+00:00\",\"description\":\"S11-JUIN25 : Coaching \\\"en client\u00e8le\\\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.\",\"breadcrumb\":{\"@id\":\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/4sconsulting.fr\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"S11-JUIN25 : Coaching “en client\u00e8le” des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"name\":\"4S Consulting\",\"description\":\"Mindset & Culture Change Coaching\",\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\",\"name\":\"4S Consulting\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"contentUrl\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"width\":642,\"height\":869,\"caption\":\"4S Consulting\"},\"image\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\",\"name\":\"Julien Galvez\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"S11-JUIN25 : Coaching \"en client\u00e8le\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.","description":"S11-JUIN25 : Coaching \"en client\u00e8le\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/4sconsulting.fr\/en\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\/","og_locale":"en_US","og_type":"article","og_title":"S11-JUIN25 : Coaching \"en client\u00e8le\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.","og_description":"S11-JUIN25 : Coaching \"en client\u00e8le\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.","og_url":"https:\/\/4sconsulting.fr\/en\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty\/","og_site_name":"4S Consulting","article_published_time":"2025-06-18T09:05:00+00:00","article_modified_time":"2025-06-18T14:09:18+00:00","author":"Julien Galvez","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Julien Galvez","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty#article","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty"},"author":{"name":"Julien Galvez","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32"},"headline":"S11-JUIN25 : Coaching \u00ab\u00a0en client\u00e8le\u00a0\u00bb des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.","datePublished":"2025-06-18T09:05:00+00:00","dateModified":"2025-06-18T14:09:18+00:00","mainEntityOfPage":{"@id":"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty"},"wordCount":205,"publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"articleSection":["Non class\u00e9"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty","url":"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty","name":"S11-JUIN25 : Coaching \"en client\u00e8le\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/fr\/#website"},"datePublished":"2025-06-18T09:05:00+00:00","dateModified":"2025-06-18T14:09:18+00:00","description":"S11-JUIN25 : Coaching \"en client\u00e8le\" des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY.","breadcrumb":{"@id":"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/4sconsulting.fr\/s11-juin25-coaching-en-clientele-des-referents-6167-techniques-en-sav-fnac-darty#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/4sconsulting.fr\/fr\/"},{"@type":"ListItem","position":2,"name":"S11-JUIN25 : Coaching “en client\u00e8le” des R\u00e9f\u00e9rents (61>67) Techniques en SAV FNAC DARTY."}]},{"@type":"WebSite","@id":"https:\/\/4sconsulting.fr\/fr\/#website","url":"https:\/\/4sconsulting.fr\/fr\/","name":"4S Consulting","description":"Mindset & Culture Change Coaching","publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/4sconsulting.fr\/fr\/#organization","name":"4S Consulting","url":"https:\/\/4sconsulting.fr\/fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","contentUrl":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","width":642,"height":869,"caption":"4S Consulting"},"image":{"@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/"]},{"@type":"Person","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32","name":"Julien Galvez"}]}},"_links":{"self":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10695"}],"collection":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/comments?post=10695"}],"version-history":[{"count":2,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10695\/revisions"}],"predecessor-version":[{"id":10701,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10695\/revisions\/10701"}],"wp:attachment":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/media?parent=10695"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/categories?post=10695"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/tags?post=10695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}