{"id":10898,"date":"2026-04-16T10:00:00","date_gmt":"2026-04-16T09:00:00","guid":{"rendered":"https:\/\/4sconsulting.fr\/?p=10898"},"modified":"2026-04-16T11:17:43","modified_gmt":"2026-04-16T10:17:43","slug":"jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos","status":"publish","type":"post","link":"https:\/\/4sconsulting.fr\/en\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos","title":{"rendered":"DAY 3: Customer service training at EMMANUEL\u2019s Fnac Darty store in ENGLOS."},"content":{"rendered":"
\"JOUR<\/figure>\n\n\n\n

DAY 3: Client coaching Fnac Darty<\/a> by EMMANUEL, in ENGLOS.<\/h2>\n\n\n\n

\ud83d\udd27 Fixing a washing machine is all well and good. Teaching someone to do it methodically, confidently and with pride \u2014 that\u2019s even better.

At 4S Consulting Team<\/a>, we provide on-the-ground support Fnac<\/a> Darty<\/a> on an issue that is often underestimated: the role of the Technical Advisor in after-sales service.

For beyond the technical skill, it is the mentor who inspires. The one who makes you want to learn. The one whose demeanour \u2014 even before their words \u2014 fosters an atmosphere of trust and high standards.

In this programme, we focus primarily on three areas:
\u2705 Posture: how to position yourself as a leader without coming across as overbearing
\u2705 Communication: tailoring your message to the experience and background of the technician you are dealing with
\u2705 Communication: tailoring your message to the experience and background of the technician you are dealing with

That is exactly what we stand for at 4S Consulting Team<\/a> : Before working on skills, focus on your posture. Because it\u2019s what determines everything else.

Thanks to Fnac Darty<\/a> and our academy for your trust; we are proud to support your after-sales teams, who put their heart and soul into their work \ud83d\udcaa

#Mindset<\/a>#Culturechange<\/a>#Coaching<\/a>#Formation<\/a>#Training<\/a>#Learning<\/a>#Softskills<\/a>#Leadership<\/a>#Mentorat<\/a>#Terrain<\/a>#FnacDarty<\/a>#4SConsulting<\/a><\/p>\n\n\n\n

... ThankSSSS and see you soon \ud83d\ude09<\/h2>\n\n\n\n

#mindset #culturechange #coaching #formation #training #learning #softskills #nevergiveup<\/h2>\n\n\n\n
\n
LEARN MORE<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS. \ud83d\udd27 R\u00e9parer une machine \u00e0 laver, c’est bien. Former quelqu’un \u00e0 le faire avec m\u00e9thode, confiance et fiert\u00e9 \u2014 c’est encore mieux. Chez 4S Consulting, nous accompagnons sur le terrain Fnac Darty sur un enjeu souvent sous-estim\u00e9 : le r\u00f4le du R\u00e9f\u00e9rent Technique […]<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"\nJOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.<\/title>\n<meta name=\"description\" content=\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/4sconsulting.fr\/en\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\" \/>\n<meta property=\"og:description\" content=\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/4sconsulting.fr\/en\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\/\" \/>\n<meta property=\"og:site_name\" content=\"4S Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-16T09:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T10:17:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/04\/Post-2-1024x574.png\" \/>\n<meta name=\"author\" content=\"Julien Galvez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Julien Galvez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos#article\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\"},\"author\":{\"name\":\"Julien Galvez\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\"},\"headline\":\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\",\"datePublished\":\"2026-04-16T09:00:00+00:00\",\"dateModified\":\"2026-04-16T10:17:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\"},\"wordCount\":229,\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"articleSection\":[\"Non class\u00e9\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\",\"url\":\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\",\"name\":\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\"},\"datePublished\":\"2026-04-16T09:00:00+00:00\",\"dateModified\":\"2026-04-16T10:17:43+00:00\",\"description\":\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\",\"breadcrumb\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/4sconsulting.fr\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"name\":\"4S Consulting\",\"description\":\"Mindset & Culture Change Coaching\",\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\",\"name\":\"4S Consulting\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"contentUrl\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"width\":642,\"height\":869,\"caption\":\"4S Consulting\"},\"image\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\",\"name\":\"Julien Galvez\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.","description":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/4sconsulting.fr\/en\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\/","og_locale":"en_US","og_type":"article","og_title":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.","og_description":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.","og_url":"https:\/\/4sconsulting.fr\/en\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\/","og_site_name":"4S Consulting","article_published_time":"2026-04-16T09:00:00+00:00","article_modified_time":"2026-04-16T10:17:43+00:00","og_image":[{"url":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/04\/Post-2-1024x574.png"}],"author":"Julien Galvez","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Julien Galvez","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos#article","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos"},"author":{"name":"Julien Galvez","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32"},"headline":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.","datePublished":"2026-04-16T09:00:00+00:00","dateModified":"2026-04-16T10:17:43+00:00","mainEntityOfPage":{"@id":"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos"},"wordCount":229,"publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"articleSection":["Non class\u00e9"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos","url":"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos","name":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/fr\/#website"},"datePublished":"2026-04-16T09:00:00+00:00","dateModified":"2026-04-16T10:17:43+00:00","description":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.","breadcrumb":{"@id":"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/4sconsulting.fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/4sconsulting.fr\/fr\/"},{"@type":"ListItem","position":2,"name":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS."}]},{"@type":"WebSite","@id":"https:\/\/4sconsulting.fr\/fr\/#website","url":"https:\/\/4sconsulting.fr\/fr\/","name":"4S Consulting","description":"Mindset & Culture Change Coaching","publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/4sconsulting.fr\/fr\/#organization","name":"4S Consulting","url":"https:\/\/4sconsulting.fr\/fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","contentUrl":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","width":642,"height":869,"caption":"4S Consulting"},"image":{"@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/"]},{"@type":"Person","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32","name":"Julien Galvez"}]}},"_links":{"self":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10898"}],"collection":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/comments?post=10898"}],"version-history":[{"count":2,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10898\/revisions"}],"predecessor-version":[{"id":10908,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10898\/revisions\/10908"}],"wp:attachment":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/media?parent=10898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/categories?post=10898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/tags?post=10898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}