{"id":10927,"date":"2026-05-20T08:03:00","date_gmt":"2026-05-20T07:03:00","guid":{"rendered":"https:\/\/4sconsulting.fr\/?p=10927"},"modified":"2026-05-18T17:30:20","modified_gmt":"2026-05-18T16:30:20","slug":"jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain","status":"publish","type":"post","link":"https:\/\/4sconsulting.fr\/en\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain","title":{"rendered":"DAY 9 \u2013 Customer service training at Fnac Darty in Bezons, with Sylvain."},"content":{"rendered":"<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" width=\"1024\" height=\"577\" src=\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-1024x577.png\" alt=\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\" class=\"wp-image-10928\" srcset=\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-1024x577.png 1024w, https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-300x169.png 300w, https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-768x433.png 768w, https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-1536x866.png 1536w, https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-2048x1154.png 2048w, https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-16x9.png 16w, https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-1200x676.png 1200w, https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-1980x1116.png 1980w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2>DAY 9 \u2013 Customer service training at Fnac Darty in Bezons, with Sylvain.<\/h2>\n\n\n\n<p>In after-sales service and on-site repairs, technical expertise is essential.<br>But what really transforms a team is the ability to instil the right instincts, the right customer-focused approach and the right standards in the field.<br><br>At <a href=\"https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/\">4S Consulting Team<\/a>, we support the Technical Advisors <a href=\"https:\/\/www.linkedin.com\/company\/fnac\/\">Fnac<\/a> <a href=\"https:\/\/www.linkedin.com\/company\/darty\/\">Darty<\/a> to build sustainable performance based on three pillars:<br><br>\u2705 A strong and inspiring leadership presence<br>\u2705 Effective communication with technicians and customers<br>\u2705 Practical, hands-on mentoring, directly in the field<br><br>Because an expert who shares their knowledge does far more than just carry out repairs:<br>It builds confidence, fosters independence and helps teams grow in strength.<br><br>Thanks to <a href=\"https:\/\/www.linkedin.com\/company\/fnac-darty\/\">Fnac Darty<\/a>, to his Academy and to <a href=\"https:\/\/www.linkedin.com\/in\/steeve-langot-6a1632363\/\">Steeve<\/a> \ud83d\ude4f for their trust \ud83d\udcaa<br><br><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23mindset&amp;origin=HASH_TAG_FROM_FEED\">#Mindset<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23culturechange&amp;origin=HASH_TAG_FROM_FEED\">#Culturechange<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23coaching&amp;origin=HASH_TAG_FROM_FEED\">#Coaching<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23formation&amp;origin=HASH_TAG_FROM_FEED\">#Formation<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23training&amp;origin=HASH_TAG_FROM_FEED\">#Training<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23learning&amp;origin=HASH_TAG_FROM_FEED\">#Learning<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23softskills&amp;origin=HASH_TAG_FROM_FEED\">#Softskills<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23leadership&amp;origin=HASH_TAG_FROM_FEED\">#Leadership<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23mentorat&amp;origin=HASH_TAG_FROM_FEED\">#Mentorat<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23terrain&amp;origin=HASH_TAG_FROM_FEED\">#Terrain<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%23fnacdarty&amp;origin=HASH_TAG_FROM_FEED\">#FnacDarty<\/a><a href=\"https:\/\/www.linkedin.com\/search\/results\/all\/?keywords=%234sconsulting&amp;origin=HASH_TAG_FROM_FEED\">#4SConsulting<\/a><\/p>\n\n\n\n<h2>... ThankSSSS and see you soon \ud83d\ude09<\/h2>\n\n\n\n<h2>#mindset #culturechange #coaching #formation #training #learning #softskills #nevergiveup<\/h2>\n\n\n\n<div class=\"wp-container-1 wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/?viewAsMember=true\" style=\"border-radius:100px\">LEARN MORE<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain. En SAV et Intervention A Domicile (IAD), la technique est indispensable.Mais ce qui transforme r\u00e9ellement une \u00e9quipe, c\u2019est la capacit\u00e9 \u00e0 transmettre les bons r\u00e9flexes, la bonne posture client et la bonne exigence sur le terrain. Chez 4S Consulting, nous accompagnons les R\u00e9f\u00e9rents [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.<\/title>\n<meta name=\"description\" content=\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/4sconsulting.fr\/en\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\" \/>\n<meta property=\"og:description\" content=\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/4sconsulting.fr\/en\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\/\" \/>\n<meta property=\"og:site_name\" content=\"4S Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-20T07:03:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-18T16:30:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-1024x577.png\" \/>\n<meta name=\"author\" content=\"Julien Galvez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Julien Galvez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain#article\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\"},\"author\":{\"name\":\"Julien Galvez\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\"},\"headline\":\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\",\"datePublished\":\"2026-05-20T07:03:00+00:00\",\"dateModified\":\"2026-05-18T16:30:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\"},\"wordCount\":177,\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"articleSection\":[\"Non class\u00e9\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\",\"url\":\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\",\"name\":\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\"},\"datePublished\":\"2026-05-20T07:03:00+00:00\",\"dateModified\":\"2026-05-18T16:30:20+00:00\",\"description\":\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\",\"breadcrumb\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/4sconsulting.fr\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"name\":\"4S Consulting\",\"description\":\"Mindset &amp; Culture Change Coaching\",\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\",\"name\":\"4S Consulting\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"contentUrl\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"width\":642,\"height\":869,\"caption\":\"4S Consulting\"},\"image\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\",\"name\":\"Julien Galvez\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.","description":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/4sconsulting.fr\/en\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\/","og_locale":"en_US","og_type":"article","og_title":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.","og_description":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.","og_url":"https:\/\/4sconsulting.fr\/en\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain\/","og_site_name":"4S Consulting","article_published_time":"2026-05-20T07:03:00+00:00","article_modified_time":"2026-05-18T16:30:20+00:00","og_image":[{"url":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/05\/Post-6-1024x577.png"}],"author":"Julien Galvez","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Julien Galvez","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain#article","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain"},"author":{"name":"Julien Galvez","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32"},"headline":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.","datePublished":"2026-05-20T07:03:00+00:00","dateModified":"2026-05-18T16:30:20+00:00","mainEntityOfPage":{"@id":"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain"},"wordCount":177,"publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"articleSection":["Non class\u00e9"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain","url":"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain","name":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/fr\/#website"},"datePublished":"2026-05-20T07:03:00+00:00","dateModified":"2026-05-18T16:30:20+00:00","description":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain.","breadcrumb":{"@id":"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/4sconsulting.fr\/jour-9-coaching-en-clientele-fnac-darty-a-bezons-avec-sylvain#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/4sconsulting.fr\/fr\/"},{"@type":"ListItem","position":2,"name":"JOUR 9 \u2013 Coaching en client\u00e8le Fnac Darty \u00e0 Bezons, avec Sylvain."}]},{"@type":"WebSite","@id":"https:\/\/4sconsulting.fr\/fr\/#website","url":"https:\/\/4sconsulting.fr\/fr\/","name":"4S Consulting","description":"Mindset &amp; Culture Change Coaching","publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/4sconsulting.fr\/fr\/#organization","name":"4S Consulting","url":"https:\/\/4sconsulting.fr\/fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","contentUrl":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","width":642,"height":869,"caption":"4S Consulting"},"image":{"@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/"]},{"@type":"Person","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32","name":"Julien Galvez"}]}},"_links":{"self":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10927"}],"collection":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/comments?post=10927"}],"version-history":[{"count":1,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10927\/revisions"}],"predecessor-version":[{"id":10930,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/posts\/10927\/revisions\/10930"}],"wp:attachment":[{"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/media?parent=10927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/categories?post=10927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/4sconsulting.fr\/en\/wp-json\/wp\/v2\/tags?post=10927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}