{"id":10898,"date":"2026-04-16T10:00:00","date_gmt":"2026-04-16T09:00:00","guid":{"rendered":"https:\/\/4sconsulting.fr\/?p=10898"},"modified":"2026-04-16T11:17:43","modified_gmt":"2026-04-16T10:17:43","slug":"jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos","status":"publish","type":"post","link":"https:\/\/4sconsulting.fr\/fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos","title":{"rendered":"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS."},"content":{"rendered":"\n
\"JOUR<\/figure>\n\n\n\n

JOUR 3 : Coaching en client\u00e8le Fnac Darty<\/a> de EMMANUEL, \u00e0 ENGLOS.<\/h2>\n\n\n\n

\ud83d\udd27 R\u00e9parer une machine \u00e0 laver, c’est bien. Former quelqu’un \u00e0 le faire avec m\u00e9thode, confiance et fiert\u00e9 \u2014 c’est encore mieux.

Chez 4S Consulting<\/a>, nous accompagnons sur le terrain Fnac<\/a> Darty<\/a> sur un enjeu souvent sous-estim\u00e9 : le r\u00f4le du R\u00e9f\u00e9rent Technique en SAV.

Car au-del\u00e0 du geste technique, le r\u00e9f\u00e9rent est celui qui transmet. Celui qui donne envie d’apprendre. Celui dont la posture \u2014 avant m\u00eame les mots \u2014 cr\u00e9e un climat de confiance et d’exigence.

Dans ce programme, nous travaillons en priorit\u00e9 sur trois dimensions :
\u2705 La posture : comment se positionner comme une r\u00e9f\u00e9rence sans \u00e9craser
\u2705 La communication : adapter son message \u00e0 l’exp\u00e9rience et au profil du technicien en face
\u2705 Le mentorat : accompagner la mont\u00e9e en comp\u00e9tences dans le feu de l’action

C’est exactement ce que nous d\u00e9fendons chez 4S Consulting<\/a> : avant de travailler les comp\u00e9tences, transformer la posture. Parce que c’est elle qui conditionne tout le reste.

Merci \u00e0 Fnac Darty<\/a> et son acad\u00e9mie pour votre confiance, nous sommes fier d’accompagner vos \u00e9quipes SAV qui ont autant de c\u0153ur \u00e0 l’ouvrage \ud83d\udcaa

#Mindset<\/a>#Culturechange<\/a>#Coaching<\/a>#Formation<\/a>#Training<\/a>#Learning<\/a>#Softskills<\/a>#Leadership<\/a>#Mentorat<\/a>#Terrain<\/a>#FnacDarty<\/a>#4SConsulting<\/a><\/p>\n\n\n\n

… merSSSSi et \u00e0 bient\u00f4t \ud83d\ude09<\/h2>\n\n\n\n

#mindset #culturechange #coaching #formation #training #learning #softskills #nevergiveup<\/h2>\n\n\n\n
\n
EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS. \ud83d\udd27 R\u00e9parer une machine \u00e0 laver, c’est bien. Former quelqu’un \u00e0 le faire avec m\u00e9thode, confiance et fiert\u00e9 \u2014 c’est encore mieux. Chez 4S Consulting, nous accompagnons sur le terrain Fnac Darty sur un enjeu souvent sous-estim\u00e9 : le r\u00f4le du R\u00e9f\u00e9rent Technique […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"\nJOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.<\/title>\n<meta name=\"description\" content=\"JOUR 3 : Coaching en client\u00e8le Fnac Darty de EMMANUEL, \u00e0 ENGLOS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/4sconsulting.fr\/fr\/jour-3-coaching-en-clientele-fnac-darty-de-emmanuel-a-englos\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JOUR 3 : Coaching en client\u00e8le Fnac 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