{"id":10977,"date":"2026-06-23T08:03:00","date_gmt":"2026-06-23T07:03:00","guid":{"rendered":"https:\/\/4sconsulting.fr\/?p=10977"},"modified":"2026-06-03T14:59:20","modified_gmt":"2026-06-03T13:59:20","slug":"jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael","status":"publish","type":"post","link":"https:\/\/4sconsulting.fr\/fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael","title":{"rendered":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael."},"content":{"rendered":"\n
\"JOUR<\/figure>\n\n\n\n

JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.<\/h2>\n\n\n\n

La qualit\u00e9 du service SAV de Fnac<\/a> Darty<\/a> ne repose pas uniquement sur l\u2019expertise technique de ses \u00e9quipes.

Elle repose aussi sur la capacit\u00e9 de leurs R\u00e9f\u00e9rents Techniques \u00e0 transmettre les bonnes pratiques, d\u00e9velopper les comp\u00e9tences et faire vivre les standards de qualit\u00e9 sur le terrain aupr\u00e8s des techniciens.

C\u2019est pr\u00e9cis\u00e9ment l\u2019ambition de l\u2019accompagnement men\u00e9 par 4S Consulting<\/a> aupr\u00e8s des \u00e9quipes r\u00e9paration SAV & IAD Fnac Darty<\/a> sur le terrain :

\u2705 Faire grandir les R\u00e9f\u00e9rents dans leur r\u00f4le de leader terrain
\u2705 Renforcer l\u2019efficacit\u00e9 des interactions avec techniciens et clients
\u2705 Ancrer durablement les savoir-faire par le mentorat et l\u2019accompagnement op\u00e9rationnel

Car une entreprise progresse lorsque l\u2019expertise individuelle devient une richesse collective au service de l\u2019exp\u00e9rience client.

Merci \u00e0 Fnac<\/a> Darty<\/a>, aux directions R\u00e9paration\/SAV avec Christophe<\/a> et Damien<\/a>, \u00e0 Predrag<\/a> et Constant<\/a> (IAD) pour leur confiance et leur soutien, \u00e0 Ali pour sa coordination, \u00e0 Val\u00e9rie<\/a> pour son organisation, ainsi qu\u2019\u00e0 l\u2019Acad\u00e9mie et \u00e0 Steeve<\/a> pour leur confiance renouvel\u00e9e \ud83d\ude4f

Fiers d\u2019accompagner celles et ceux qui font la diff\u00e9rence, chaque jour, sur le terrain aupr\u00e8s de leurs clients \ud83d\udcaa

#Mindset<\/a>#Culturechange<\/a>#Coaching<\/a>#Formation<\/a>#Training<\/a>#Learning<\/a>#Softskills<\/a>#Leadership<\/a>#Mentorat<\/a>#Terrain<\/a>#FnacDarty<\/a> hashtag#4SConsulting<\/a><\/p>\n\n\n\n

… merSSSSi et \u00e0 bient\u00f4t \ud83d\ude09<\/h2>\n\n\n\n

#mindset #culturechange #coaching #formation #training #learning #softskills #nevergiveup<\/h2>\n\n\n\n
\n
EN SAVOIR PLUS<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael. La qualit\u00e9 du service SAV de Fnac Darty ne repose pas uniquement sur l\u2019expertise technique de ses \u00e9quipes. Elle repose aussi sur la capacit\u00e9 de leurs R\u00e9f\u00e9rents Techniques \u00e0 transmettre les bonnes pratiques, d\u00e9velopper les comp\u00e9tences et faire vivre les standards de […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"\nJOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.<\/title>\n<meta name=\"description\" content=\"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/4sconsulting.fr\/fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.\" \/>\n<meta property=\"og:description\" content=\"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/4sconsulting.fr\/fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\/\" \/>\n<meta property=\"og:site_name\" content=\"4S Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-23T07:03:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T13:59:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/06\/Post-3-1024x577.png\" \/>\n<meta name=\"author\" content=\"Julien Galvez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Julien Galvez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael#article\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\"},\"author\":{\"name\":\"Julien Galvez\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\"},\"headline\":\"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.\",\"datePublished\":\"2026-06-23T07:03:00+00:00\",\"dateModified\":\"2026-06-03T13:59:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\"},\"wordCount\":247,\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\",\"url\":\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\",\"name\":\"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.\",\"isPartOf\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\"},\"datePublished\":\"2026-06-23T07:03:00+00:00\",\"dateModified\":\"2026-06-03T13:59:20+00:00\",\"description\":\"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.\",\"breadcrumb\":{\"@id\":\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/4sconsulting.fr\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#website\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"name\":\"4S Consulting\",\"description\":\"Mindset & Culture Change Coaching\",\"publisher\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#organization\",\"name\":\"4S Consulting\",\"url\":\"https:\/\/4sconsulting.fr\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"contentUrl\":\"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png\",\"width\":642,\"height\":869,\"caption\":\"4S Consulting\"},\"image\":{\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32\",\"name\":\"Julien Galvez\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.","description":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/4sconsulting.fr\/fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\/","og_locale":"fr_FR","og_type":"article","og_title":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.","og_description":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.","og_url":"https:\/\/4sconsulting.fr\/fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael\/","og_site_name":"4S Consulting","article_published_time":"2026-06-23T07:03:00+00:00","article_modified_time":"2026-06-03T13:59:20+00:00","og_image":[{"url":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2026\/06\/Post-3-1024x577.png"}],"author":"Julien Galvez","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Julien Galvez","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael#article","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael"},"author":{"name":"Julien Galvez","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32"},"headline":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.","datePublished":"2026-06-23T07:03:00+00:00","dateModified":"2026-06-03T13:59:20+00:00","mainEntityOfPage":{"@id":"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael"},"wordCount":247,"publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael","url":"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael","name":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.","isPartOf":{"@id":"https:\/\/4sconsulting.fr\/fr\/#website"},"datePublished":"2026-06-23T07:03:00+00:00","dateModified":"2026-06-03T13:59:20+00:00","description":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael.","breadcrumb":{"@id":"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/4sconsulting.fr\/jour-16-coaching-terrain-fnac-darty-a-croissy-beaubourg-avec-jean-mickael#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/4sconsulting.fr\/fr\/"},{"@type":"ListItem","position":2,"name":"JOUR 16 \u2013 Coaching terrain Fnac Darty \u00e0 Croissy Beaubourg, avec Jean Mickael."}]},{"@type":"WebSite","@id":"https:\/\/4sconsulting.fr\/fr\/#website","url":"https:\/\/4sconsulting.fr\/fr\/","name":"4S Consulting","description":"Mindset & Culture Change Coaching","publisher":{"@id":"https:\/\/4sconsulting.fr\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/4sconsulting.fr\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/4sconsulting.fr\/fr\/#organization","name":"4S Consulting","url":"https:\/\/4sconsulting.fr\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","contentUrl":"https:\/\/4sconsulting.fr\/wp-content\/uploads\/2020\/11\/4s-orange-voile.png","width":642,"height":869,"caption":"4S Consulting"},"image":{"@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/4s-consulting-www-4sconsulting-fr-\/"]},{"@type":"Person","@id":"https:\/\/4sconsulting.fr\/fr\/#\/schema\/person\/80027979e30f0c050e03cedc0d454d32","name":"Julien Galvez"}]}},"_links":{"self":[{"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/posts\/10977"}],"collection":[{"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/comments?post=10977"}],"version-history":[{"count":2,"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/posts\/10977\/revisions"}],"predecessor-version":[{"id":10982,"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/posts\/10977\/revisions\/10982"}],"wp:attachment":[{"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/media?parent=10977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/categories?post=10977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/4sconsulting.fr\/fr\/wp-json\/wp\/v2\/tags?post=10977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}