DAY 11 – On-site coaching at Fnac Darty in Nice, with Frédéric.
In the field, a Technical Advisor at Fnac Darty does not merely pass on procedures to the technicians.
It conveys a certain attitude, a standard of excellence and service quality, and a way of representing the brand to both customers and staff.
That is the very aim of the support provided by 4S Consulting Team with the after-sales service and IAD repair teams FnacDarty :
✅ Develop credible and unifying leadership on the ground
✅ Improve technical and interpersonal communication (including with customers!)
✅ Set up a practical mentoring programme, with a hands-on approach
Because sustainable performance is built not only on technical quality… but also on the quality of communication and customer relations.
Thanks to Fnac Darty, to the Repairs/After-Sales Department with Christophe and Damien, to Predrag and Constant (IAD) for their loyal support, to Ali for his coordination, as well as to the Academy and Steeve… for their trust… proud to be a partner 🙏
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
