DAY 13 – On-site coaching at Fnac Darty in Bègles, with Christophe.
In the field, technical expertise at Fnac Darty is a prerequisite.
But what really drives a team forward is the team leader’s ability to instil the right habits, the right attitude and the right standards.
At 4S Consulting Team, we support the after-sales service and on-site repair teams Fnac Darty centred on three key areas:
✅ Credible and unifying ‘frontline leadership’ in the role of Lead
✅ Clear, technical and personable communication with the client
✅ Practical mentoring to help technicians progress more quickly
Because a high-performing team isn’t built solely on technical experts.
It is built around technical leads who are capable of helping others to develop sustainably and effectively in IAD.
Thanks to Fnac Darty, to the Repairs/After-Sales Department with Christophe and Damien, to Predrag and Constant the IAD for their loyal support, to Ali for his coordination, as well as to the Academy and Steeve… for their trust… proud to be a partner 🙏
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
