DAY 14 – On-the-job coaching Fnac Darty in Boulogne (Île-de-France), with Mohamed
The difference between a good technician and a Technical Advisor lies not only in their expertise. It lies in their ability to share knowledge, support and help others develop on a daily basis.
That is the very mission we are pursuing at 4S Consulting Team in collaboration with the after-sales service and IAD repair teams Fnac Darty through our on-the-ground support:
✅ Develop credible and inspiring grassroots leadership
✅ Improve communication with both technicians and customers
✅ Making mentoring a real driver of skills development
Because a high-performing organisation does not grow thanks to a handful of isolated experts. It thrives when technical expertise, best practices and a culture of customer service are passed on sustainably on the ground.
Thanks to Fnac Darty, to the Repairs/After-Sales Department with Christophe and Damien, to Predrag and Constant (IAD) for their loyal support, to Ali for his coordination, as well as to the Academy and Steeve… for their trust… proud to be a partner 🙏
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
