DAY 15 – On-the-job coaching Fnac Darty in Mitry-Mory, with Johan.
In practice, the performance of an after-sales service is not limited to resolving a fault.
It is built up every day at Fnac Darty through the sharing of best practice, support for technicians and the exemplary conduct of Technical Advisors.
At 4S Consulting Team, we support the after-sales and in-home service teams Fnac Darty on the ground, to turn individual expertise into collective performance:
✅ Establish yourself as a recognised and respected point of reference
✅ Foster more effective communication with teams and clients
✅ Structuring the transfer of skills directly through practical experience
Because the true value of an expert is not measured solely by what they can do. It is measured by what they are able to pass on and foster in those around them, in order to deliver the very best customer service.
Thanks to Fnac Darty, to the Repairs/After-Sales Department with Christophe and Damien, to Predrag and Constant (IAD) for their loyal support, and Ali for his coordination and Valérie for the excellent organisation, as well as to the Academy and Steeve, for placing their trust in us… we’re proud to be your partner 🙏
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
