DAY 17 – On-site coaching at Fnac Darty in Bagnolet, with Tony.
A Technical Advisor is not just someone who is well-versed in the solutions.
He is also the one who helps others to improve, who shares his experience and who helps to raise the skills of the whole team.
It is this aspect that we focus on every day at 4S Consulting Team alongside the after-sales service and IAD repair teams Fnac Darty :
✅ To enhance the impact and legitimacy of the Liaison Officer in the field
✅ Facilitate communication between technicians, customers and management
✅ Turn every situation in the field into a learning opportunity
Because the best organisations do not rely solely on the expertise of a few individuals. Fnac Darty is building a culture of service (and customer focus) where knowledge flows, is shared and passed on for the long term, and we’re proud to be working alongside them to help achieve this 👍
Thanks to Fnac Darty, to the Repairs/After-Sales departments with Christophe and Damien, to Predrag and Constant (IAD) for their trust and support, to Ali for his coordination, to Valérie for organising it, as well as to the Academy and to Steeve for their continued trust 🙏
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
