DAY 18 – On-site coaching at Fnac Darty in Croissy, with Jérôme.
In the field, technical expertise is essential.
But what really drives an organisation forward is the ability of its experts to share their knowledge, support their colleagues and promote best practice on a day-to-day basis.
That is why 4S Consulting Team supports Fnac Darty’s Technical Advisors for After-Sales Service and In-Store Assistance in developing skills that are often crucial:
✅ To be a recognised leader in more than just technical expertise
✅ Effectively support technicians in their career development
✅ Foster a culture of continuous learning in the field
Because the quality of service does not depend solely on what each person can do individually.
It depends on our collective ability to learn, pass on knowledge and make progress together.
Thanks to Fnac Darty, to the Repairs/After-Sales Department with Christophe and Damien, to Predrag and Constant (IAD) for their support, to Ali for his coordination, and to the Academy Steeve and Valérie for their trust… proud to be a partner 🙏
#Mindset #Culturechange #Coaching #Formation #Training #Learning #Softskills #Leadership #Mentorat #Terrain #FnacDarty #4SConsulting
