DAY 20 – On-the-job coaching Fnac Darty in Toulouse, with Fabien.
The quality of after-sales service isn’t just about the repair itself.
It is built up well in advance, through the way teams learn, collaborate and share their expertise on a day-to-day basis.
That is precisely the aim of the on-the-ground support we provide at 4S Consulting Team with the after-sales service and IAD repair teams Fnac Darty :
✅ Strengthen the legitimacy and impact of Technical Advisors
✅ To foster smoother interactions with technicians and customers
✅ Make every intervention an opportunity for knowledge-sharing and development
Because the most successful organisations are not necessarily those with the best experts.
They are the ones who know how to turn individual expertise into collective competence for the benefit of the client.
🙏 Thanks to Fnac Darty, to the Repairs/After-Sales departments with Christophe and Damien, to Predrag and Constant (IAD) for their constant trust and support, to Ali for his coordination, to Valérie for their consistently impeccable organisation, as well as to the Academy and to Steeve for their continued trust.
We are proud to support the men and women who work every day to improve the quality of our after-sales service Fnac Darty sur le terrain 💪
#Mindset #Culturechange #Coaching #Formation #Training #Learning #Softskills #Leadership #Mentorat #Terrain #FnacDarty #4SConsulting
