DAY 5 – On-site coaching at Fnac Darty in Bayonne, alongside Raphaël.
Technology heals.
Knowledge sharing helps teams develop in the long term.
At 4S Consulting Team, we support the Technical Support Representatives Fnac Darty to strengthen what really makes a difference on the ground:
✅ The role of mentor
✅ Communication between the case worker and the client
✅ Providing day-to-day support for technicians (communication)
Because skills alone are not enough.
It is attitudes, setting a good example and the ability to communicate effectively that will shape the most high-performing after-sales service teams of the future.
Thanks to Fnac Darty and to his Academy, as well as to Steeve for their trust 💪
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
