DAY 9 – Customer service training at Fnac Darty in Bezons, with Sylvain.
In after-sales service and on-site repairs, technical expertise is essential.
But what really transforms a team is the ability to instil the right instincts, the right customer-focused approach and the right standards in the field.
At 4S Consulting Team, we support the Technical Advisors Fnac Darty to build sustainable performance based on three pillars:
✅ A strong and inspiring leadership presence
✅ Effective communication with technicians and customers
✅ Practical, hands-on mentoring, directly in the field
Because an expert who shares their knowledge does far more than just carry out repairs:
It builds confidence, fosters independence and helps teams grow in strength.
Thanks to Fnac Darty, to his Academy and to Steeve 🙏 for their trust 💪
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
