S1: 4S ‘customer’ coaching for Technical Advisors (1>6) FNAC DARTY after-sales service.
On the roads of France last week, it was the big start for 4S Consulting Team, 88 days of coaching in 3 months, with the 1>6 After-Sales Service Technical Leaders Fnac Darty, accompanied in Home Intervention (HI), IN THEIR CUSTOMERS' HOMES!
Objectives 👉 To develop the ‘customer’ posture of the ‘Tutor’ Referents of the young technicians they support, and to strengthen their ability to provide feedback, enhance their skills and evaluate the Technicians in action.
BRAVO to the first 6 coached referrers, you have done a great job and shown THE POSTURE of referrer expected by Fnac Darty 👍👍👍 It was a real pleasure to Bernard, Nicolas and Clément to have accompanied you ❤️
Another THANK YOU to the Group Fnac Darty, and in particular to Régis, Predrag, Constant, Damien, Marie-Bénédicte, and Fabrice, Ali, Valérie and Nathalie for entrusting us with this TOP mission and for placing their trust in us 🙏
👉 Meeting with 7>10 referents this week in LIMOGES and ECQUEVILLY 👍
#référent#technique#sav#tutorat#posture#attitude#communication#intergénérationnel#managercoach#confiance#coaching#training#mindsetchange#softskills#nevergiveup#partenaires#fierSSSS
