DAY 1: Customer service training at the Fnac Darty store in Dijon, led by Jessy.
🔧 Fixing a washing machine is all well and good. Teaching someone to do it methodically, confidently and with pride — that’s even better.
At 4S Consulting Team, we provide on-the-ground support Fnac Darty on an issue that is often underestimated: the role of the Technical Advisor in after-sales service.
For beyond the technical skill, it is the mentor who inspires. The one who makes you want to learn. The one whose demeanour — even before their words — fosters an atmosphere of trust and high standards.
In this programme, we focus primarily on three areas:
✅ Posture: how to position yourself as a leader without coming across as overbearing
✅ Communication: tailoring your message to the experience and background of the technician you are dealing with
✅ Communication: tailoring your message to the experience and background of the technician you are dealing with
That is exactly what we stand for at 4S Consulting Team : Before working on skills, focus on your posture. Because it’s what determines everything else.
Thanks to Fnac Darty and our academy for your trust; we are proud to support your after-sales teams, who put their heart and soul into their work 💪
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
