DAY 10 – On-site coaching at Fnac Darty in Bezons (again), with Stefan.
In the fields of after-sales service and home visits, technical expertise isn’t everything.
What makes the difference in the field is the ability to represent a brand, put customers at ease and pass on best practices – both technical and customer-related – to the teams of technicians… in the field.
At 4S Consulting Team, we support the Technical Advisors Fnac Darty to strengthen the factors that drive genuine sustainable performance:
✅ A credible and unifying leadership role
✅ Effective communication, both with technicians and with customers
✅ Practical, hands-on mentoring, closely aligned with real-world experience
Because behind every expert capable of passing on their knowledge, there are teams that are more independent, more committed and more effective.
Thanks to Fnac Darty, to his Academy and to Steeve, for their trust 🙏
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
