DAY 16 – On-site coaching at Fnac Darty in Croissy Beaubourg, with Jean Mickael.
The quality of the after-sales service provided by Fnac Darty is not based solely on the technical expertise of its teams.
It also relies on the ability of their Technical Advisors to share best practice, develop skills and ensure that quality standards are upheld on the ground by technicians.
This is precisely the aim of the support provided by 4S Consulting Team with the after-sales service and IAD repair teams Fnac Darty in the field:
✅ Help the Mentors develop in their role as frontline leaders
✅ Improve the effectiveness of interactions with technicians and customers
✅ Ensure the long-term retention of expertise through mentoring and operational support
Because a company thrives when individual expertise becomes a collective asset that enhances the customer experience.
Thanks to Fnac Darty, to the Repairs/After-Sales departments with Christophe and Damien, to Predrag and Constant (IAD) for their trust and support, to Ali for his coordination, to Valérie for organising it, as well as to the Academy and to Steeve for their continued trust 🙏
We’re proud to support those who make a difference, every day, out in the field with their clients 💪
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty hashtag#4SConsulting
