DAY 6 – On-the-job coaching Fnac Darty in Tours, alongside Jérémy
Technical proficiency is essential.
But the ability to teach, support and help others develop makes all the difference in after-sales service, at the customer’s premises, during repairs.
At 4S Consulting Team, we support the Technical Support Representatives Fnac Darty based on three key principles of the ‘mentor’ role:
✅ Posture
✅ Communication
✅ On-the-job mentoring (knowledge transfer)
Because the best teams aren’t built on technical skills alone.
They are built around experienced ‘leaders’ in the field who are able to inspire, guide and develop future service technicians.
Thanks to Fnac Darty, to his Academy and to Steeve 🙏 for their trust 💪
#Mindset#Culturechange#Coaching#Formation#Training#Learning#Softskills#Leadership#Mentorat#Terrain#FnacDarty#4SConsulting
