S3: ‘Customer’ coaching for Technical Referents (11>18) in the FNAC DARTY after-sales service.
WEEK 3 (S3): Last week, 4S Consulting was in BAGNOLET, CHATILLON, ST. OUEN, BEZONS AND BOULOGNE, THEN IN TROYES, to support and coach the 11 to 18 Technical Advisors from the After-Sales Service department in Home Intervention (HI) at their customers' premises. Fnac Darty 💪
Objectives 👉 To develop the ‘customer’ posture of the ‘Tutor’ Referents of the young technicians they support, and to strengthen their ability to provide feedback, enhance their skills and evaluate the Technicians in action.
BRAVO to ALL of you and your coaches Bernard, Clément and Nicolas for being with you 👍 And THANK YOU again to the Group Fnac Darty, and in particular to Vincent, Régis, Predrag, Constant, Damien, Marie-Bénédicte, and Fabrice, Ali, Valérie, Olivia and Nathalie of the academy, for trusting us and entrusting us with this ‘unique’ and strategic mission 🙏!
👉 Rendez vous with Référents 19>22 this week in Bègles, all with Nicolas 👍
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